When your laptop touchpad stops working, it's easy to go into a panic. If you can't move your mouse cursor, it's hard to get much done on your computer.
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But don't fret. Chances are that when your laptop mouse touchpad is not working, the fix is fairly simple. We'll walk you through common troubleshooting steps to fix a trackpad that's not functional. Most of these tips apply to Windows, but those on a Mac, Chromebook or another laptop can use some of them too.
This sounds a bit silly, but it's worth double-checking. If your touchpad stops working as a one-off occurrence, your computer could be totally locked up. In that case, neither the touchpad nor the keyboard will work at all.
To test this on Windows, hit the Windows key to open the Start Menu, then try Ctrl + Alt + Delete to open the Security screen. On a Mac, try pressing Cmd + Space to open Spotlight, which is an easy way to see if your computer is responsive using the keyboard.
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If these don't bring any results, give your computer a few moments to process whatever it's doing. After several minutes, if it's still frozen, you'll need to press and hold the physical Power button to power it down.
Most of these, like changing the brightness or disabling wireless functionality, are useful. However, on many laptops, one of these key combinations will disable the laptop touchpad. Since this is easy to hit by mistake, you might think your touchpad is broken if you toggle this without realizing it.
The exact key depends on your laptop model (this will differ among Asus, HP, Lenovo, and other models), but it usually has a square trackpad-looking icon, sometimes with an X next to it. Some keyboards show a light on this key to let you know the mouse touchpad is turned off.
Below, you can see the F5 key on an laptop, which turns the mouse pad off when combined with the Fn key.
Moving on, another simple but important troubleshooting step for a laptop touchpad that's not working is to try unplugging any USB mice you have connected to your laptop. You should also disconnect any Bluetooth mice in use.
The reason for this is that some laptops (plus Windows and macOS themselves) have a feature that automatically disables the touchpad when you connect an external mouse. This could be why your touchpad has stopped working. For best results when testing this, shut down your system, unplug all connected non-essential devices and accessories, then boot back up.
If you reboot and your touchpad works again, you've found your issue. Depending on your computer, you might be able to tweak this setting to keep your trackpad active even with a mouse plugged in (see below for more on this).
If you can't resolve your problem from this menu, you might be able to access touchpad-specific settings in another location. Go to Settings > Devices > Mouse and click Additional mouse options. On Windows 10, this appears as a link on the right side. If you don't see it, drag the Settings window horizontally until it appears. On Windows 11, this is an entry at the bottom of the list.
In the resulting dialog box, you should see a tab on the right side labeled Device Settings, TouchPad, or something similar. You can enable or disable the touchpad here; you might find that it's disabled if it wasn't working before. Try re-enabling it and see if that gets your touchpad working again.
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